Privacy

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Privacy Policy
Effective Date: 04/04/2026

Business Name: DidntBreakIt
Website: https://didntbreakit.com
Contact: support@didntbreak.it

1. Overview

DidntBreakIt respects your privacy and is committed to protecting your information. This policy explains how we collect, use, and safeguard your data.

2. Information We Collect

Personal Information

  • Name
  • Phone number
  • Email address
  • Address
  • Payment information

Device & Service Data (Important)

Due to the nature of IT services, we may access and process data stored on your devices, including but not limited to:

  • Files and folders
  • Installed programs
  • System logs and configurations
  • User accounts
  • Backup data (which may include all files on a system)

This access is limited strictly to what is necessary to:

  • Diagnose issues
  • Perform repairs
  • Provide backup services
  • Maintain system functionality and security

3. How We Use Information

We use data to:

  • Provide services
  • Communicate with you
  • Process billing
  • Improve service quality

We do not use your data for unrelated purposes.

4. Data Confidentiality (Critical Section)

We do not access, view, or use personal files except as reasonably necessary to perform requested services.

We do not sell, rent, or exploit customer data.

5. SMS / Text Messaging

By opting in, you agree to receive SMS/MMS messages including:

  • Service notifications
  • Support messages
  • Marketing (if consented)

Message frequency varies.
Message and data rates may apply.

Reply STOP to opt out.
Reply HELP for assistance.

We do not share phone numbers for third-party marketing.

6. Data Sharing

We may share data only with:

  • Payment processors
  • Infrastructure providers (e.g., backup storage)
  • Legal authorities if required

All providers are required to protect your data.

7. Data Security

We use:

  • Encryption (including backups where applicable)
  • Access controls
  • Industry-standard safeguards

8. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet legal obligations

Backup retention depends on your service plan.

9. Your Rights

You may request:

  • Access
  • Correction
  • Deletion

Contact: support@didntbreak.it

10. Children’s Privacy

We do not knowingly collect data from children under 13.

11. Updates

We may update this policy periodically.

12. Contact

DidntBreakIt
support@didntbreak.it
https://didntbreakit.com